SkiftX
Travel agents on way out despite recent industry PR to the contrary
This directly contradicts industry-boosterism from the likes of Phocuswright in U.S. that is used as a proxy by travel agent groups to place PR-driven stories about the edge agents supposedly offer confused online users. For anyone who wants to use common sense, the travails of a giant like Thomas Cook in UK would tell you otherwise.
Skift | 12 years ago