News

JetBlue Eliminates Online Check-In For Some Passengers

Kudos to JetBlue on several fronts: First, moving past the burden of online check-in would be a really nice leap forward. Second, JetBlue doesn't intend to make automatic check-in a perk for the elite, but plans on extending the service to passengers throughout the plane.
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The Rise of the Silent Traveler: Reaching Out to the Mobile-First Travel Consumer

The silent traveler turns to their mobile devices, instead of in-person interaction, for highly personalized responses to in-trip challenges. In this report, we examine the changes that these customers are creating across industry verticals — and we look at the important opportunities they now present to travel brands that can adapt to their dynamic and evolving expectations.