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Qatar is a destination in transition, both with an incredible culture and landscape to experience and the socio-political struggles that come with such development. The clearer the tourism board can be in communicating its realities, the better travelers will be equip to approach the country with an open mind.

Consumer loyalty is evolving, too, and the new breed of lounges are about spending habits, not points and tricks.

In a luxury brand, it's less about what technology can do for guests and more about what technology can do for staff who can use it to provide more personalized, smoother service to the customer.

For the first time since online booking of travel became mainstream, hotels are being rewired and rethought from top to bottom, and every obvious part of hospitality is being turned over, questioned, and retooled.

Guest expectations are evolving and more hotel marketers are realizing that they can no longer rely on a one-to-many messaging approach. Could automated messaging be the key to improving brand loyalty and guest relations for hotels?

It's a great convenience for travellers to cut down the delays on arrival.

No doubt certain airlines and passengers will have something to say on how we could have made this rating system better, but we feel it’s a good start. Operators are standing by to take your calls with comments, but they don’t work for us and they may have no idea what you’re talking about.

Virgin Hotels kept us waiting long enough that their product better be nothing short of jaw-dropping.

When even destinations are telling visitors to put down the technology, it must mean that most are missing out on authentic experiences by seeing it through a lens of their phone or preconceived notions.

Cuba was once the darling of the Caribbean for U.S. tourists and businesses alike. Popular flights to Cuba contributed to the growth of our favorite legacy airlines. This new progressive strategy by the U.S., while nascent, holds great promise for the aviation market and beyond.

Americans still can't enjoy Cuba like tourists from all other nations can, but we're getting closer.