Business Travel News

Traditional loyalty programs are still preferred, but there's a growing segment of users who are looking elsewhere for loyalty that better fits their lifestyles.

It's seemingly cold, crass and cruel to confront these issues, but corporations, large and small, need to have policies outlining how many employees can fly together in case a nightmare scenario takes place.

How can marketers capitalize on new innovations in technology and shifts in traveler behavior to build more genuine customer loyalty and larger profits in the future?

CWT characterizes its 2013 financial performance as "strong," but even excluding the impact of U.S. government sequestration the company's sales volume and transactions were flat.

Accommodating the needs of the fastest growing business traveler segment makes complete economic sense for the companies operating the lounges, and for airlines it means building long-term loyalty relationships with a big spending group.

The American Express-American Airlines airport lounge deal was a victim of airline consolidation. There's little need to partner with an airline, though, if Amex can build its own lounges at the airports. It's a work in progress, and we'll see how the experiment works out.