Guests staying at select Renaissance Hotels will soon have access to RENAI, a virtual concierge.

Credit: Renaissance Hotels/Marriott Bonvoy

RENAI, which stands for Renaissance Artificial Intelligence, is being launched as part of a pilot program designed to provide guests with instant access to ‘vetted , insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.’

The artificial intelligence is powered by the knowledge of Renaissance Navigators – hand-picked employees from hotel locations who act as in-house guidebooks.

“Our Navigators celebrate the culture, ideas, people and talents of their neighborhoods and provide their personal recommendations on what to see and do in their backyard. RENAI By Renaissance makes this even more accessible and inclusive,” said Eddie Schneider, Global Brand Director, Renaissance Hotels in a release. 

“We were already in the process of evolving our signature Navigator program when technology leaps presented a serendipitous opportunity to fuse our Navigators’ human insights with time-saving technology. With today’s travelers having access to an overwhelming amount of information, our goal is to help them cut through the clutter and provide a personalized guest experience with regularly updated tips for local discovery.”

RENAI is now available at The Lindy Renaissance Charleston Hotel, Renaissance Dallas at Plano Legacy West Hotel, and Renaissance Nashville Downtown, with the service being expanded more widely in 2024. 


Skift Ideas uncovers the most creative and forward-thinking innovations happening across travel. We celebrate innovation through our Skift IDEA Awards and hear from leaders on our Ideas podcast.

You can listen and subscribe to the Skift Ideas Podcast through your favorite podcast app here.

Tags: artificial intelligence, guest experience, renaissance hotels, travel tech