Skift Travel News Blog

Four Seasons New York Downtown has introduced a new in-room shopping experience that will allow guests to shop the Hotel’s most sought-after retail items from the comfort of their rooms. 

In-Room Essentials, which is available now, will enable guests to browse and purchase a curated selection of products – including skincare products from the Hotel’s Spa, electronics, children’s toys and other premium gifts – from the comfort of their room via a QR code. 

The shopping experience is available Monday to Sunday between 8:00 am and 8:00 pm, with all purchases made delivered to guests’ rooms at their convenience.

A new exhibition featuring sustainable art will be opening at the Four Seasons Hotel Abu Dhabi at Al Maryah Island, thanks to a new collaboration between the hotel, Artbooth Gallery, and a local artist. 

The ‘Sustainable Art Awareness Project’ features the works of Lebanese-born Emirati artist Noura Ali Ramahi, and has been designed to support local artists who embrace sustainable art practices. 

The exhibition will be on display within the public areas of the hotel through November 30, with a special event with the artist taking place on November 13 to coincide with World Kindness Day.

According to a release, Ramahi’s commitment to eco-friendly art mediums dates back to 2018, and sees her draw inspiration from her daily routine. However it is her use of everyday materials – such as wax paper from cheese, cardboard from packages, or retail paper bags – that give her work real impact.

“At Four Seasons Hotel Abu Dhabi, we are strongly committed to sustainability and run several ESG initiatives. As a part of our work with community, the artworks of local talents and artisans are featured throughout the Hotel, including more than 2,000 pieces displayed in public areas and in each guest room and suite. On this World Kindness Day, in collaboration with Noura Ali Ramahi we would like to inspire our guests to make a positive impact on our planet. Through Noura’s innovative use of materials and her profound message of kindness towards nature, she inspires us all to make a difference.” says Bob Suri, general manager, Four Seasons Hotel Abu Dhabi at Al Maryah Island.

A dry “underwater” hologram experience featuring numerous sea creatures has opened at Four Seasons Resort Landaa Giraavaru.

The experience has been designed to replicate the real manta rays that can be found in the resorts surrounding waters of the Baa Atoll UNESCO World Biosphere Reserve, with the holograms designed to provide guests with the opportunity to virtually ‘swim’ with manta rays, humpback whales, seahorses and mimic octopuses.

The sessions last up to 45 minutes, and are hosted twice daily at the Resort’s on-site Marine Discovery Center.

Four Seasons Hotels and Resorts has named a new regional president: Adrian Messerli is now president of hotel operations for the EMEA region. He succeeds Simon Casson, who held the role since 2016 and announced his departure from the group earlier in the year for a to-be-confirmed new opportunity.

Unlike Casson, who was regional VP and general manager for the group in Dubai and Doha on separate occasions, Messerli has more international experience.

A significant step up in his 18-year career with Four Seasons, Messerli was previously regional VP and general manager of Four Seasons Hotel and Private Residences Madrid. Before that, he held the same position for the group in Shanghai. Prior to his executive-level positions, he spent time working in Seychelles, Egypt, Portugal, Uruguay, Bahamas and the U.S.

Messerli is relocating to Dubai for the role.

During Casson’s tenure, Four Seasons focused heavily on Middle East development. The group has two hotels in Dubai, one in Abu Dhabi, two in Qatar, one in Saudi Arabia, and plans for a property in Oman and many of Saudi Arabia’s giga-projects.

Four Seasons has long had a close relationship with the Middle East. Saudi billionaire Prince Al Waleed Bin Talal’s Kingdom Holding Company has a 23.75% stake in the company.

Four Seasons did not immediately respond to Skift’s request for comment.

Four Seasons Hotels and Resorts said on Monday it had appointed Alejandro Reynal CEO and president as the luxury hotel management company seeks to improve its use of data to enhance performance.

Reynal most recently was president and CEO of Apple Leisure Group, a resort company Hyatt acquired in the past year. But intriguingly he has expertise in applying data-based approaches to businesses, having previously held top positions at Atento, a global customer relationship management firm, and Telefonica, a telecom.

“Throughout his career, Alejandro has led and inspired global teams to embrace innovation, leverage the power of data and insights, and deliver top financial performance and value to both investors and customers,” said Michael Larson, chief investment officer of Cascade Investment, in a statement. Larson is the money manager who calls the shots in the fund, which holds the personal investment assets of billionaire Bill Gates.

In the past year, Cascade has increased its stake in Four Seasons, and now holds a 71 percent stake in the company. It has said it wants the lodging company to boost its uses of the latest technologies to enhance performance.

“I have a deep admiration for Four Seasons and the more than 50,000 people around the world who make this company so special,” said new CEO Reynal on LinkedIn. “I look forward to leading this exceptional organization into the future as we seize the opportunities ahead and continue to deliver best-in-class experiences for our guests, residents, partners and all who connect with our brand.”