Grant Martin
United and JetBlue Announce New Services in the Battle for Transcontinental Passengers
Brooklyn was too hip for United anyway.
New Proposal for Carry-On Baggage Dimensions Should Be More Aggressive
It's impossible to make baggage rules when the target is moving.
Starwood Working Out Wrinkles on Keyless Entry 6 Months In
Starwood's keyless entry program is rife with bugs, but it's still a win.
Why Airlines Can’t Win With In-Flight Wi-Fi
Until it begins working according to the standards many expect, perhaps it would be best for airlines to price the future accordingly.
Complex Airline Loyalty Programs Breed a New Crop of Travel Consultants
Like many pay the tax consultant, the mileage consultant may now be in vogue.
The Hotel Smartphone App Will Control Room Service and Everything Else
Soon the question won't be whether your hotel has a connected app -- it'll be how good your hotel's app is.