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Google Finds Customer Service Beats Loyalty Programs

Google Finds Customer Service Beats Loyalty Programs

Grant Martin, Skift

It's no surprise that travelers are starting to place a higher priority on customer experience over loyalty programs, considering how uncomfortable air travel has become. Google's data just proves it.

2 days ago

Marriott and Starwood Clean House Ahead of Combining Loyalty Programs

Marriott and Starwood Clean House Ahead of Combining Loyalty Programs

Grant Martin, Skift

Marriott and Starwood are ready to pull the trigger on integrating their loyalty programs — but will their hotel and loyalty members ever be ready for the change?

4 days ago

Hyatt Expands Loyalty Program to New Luxury Hotel Partners

Hyatt Expands Loyalty Program to New Luxury Hotel Partners

Grant Martin, Skift

Hyatt just extended its loyalty program to reach a whole new market of luxury properties around the world. Boutique enthusiasts will be thrilled with both Hyatt and its reach.

2 weeks ago

Air Canada Plans a Hostile Takeover of the Aeroplan Loyalty Program

Air Canada Plans a Hostile Takeover of the Aeroplan Loyalty Program

Grant Martin, Skift

Until last week, Air Canada's loyalty program members were on track to see Aeroplan split from the airline in 2020. Now, the program and miles are in jeopardy.

3 weeks ago

Walk a Few Miles and Earn Points: New Location-Based Loyalty Program Launches

Walk a Few Miles and Earn Points: New Location-Based Loyalty Program Launches

Grant Martin, Skift

A new loyalty program aims to reward travelers for everything from taking a walk to road tripping across the country. But will users find the rewards to be worth the cost of sharing their location data?

4 weeks ago

Aeroplan Prepares for Life After Air Canada

Aeroplan Prepares for Life After Air Canada

Grant Martin, Skift

In June of 2020, Air Canada and Aeroplan will officially split. Aeroplan last week announced a new strategy and made the case for members to stick with its program after the milestone parting.

4 weeks ago

Aeroplan Announces New Loyalty Strategy After Air Canada Split

Aeroplan Announces New Loyalty Strategy After Air Canada Split

Grant Martin, Skift

Aeroplan is laying out a case for members of its loyalty program to stick around after its split from Air Canada in 2020. And for those who don't care about elite status, it may not a bad deal.

4 weeks ago

Flyers Brace for More Credit Card Pitches, This Time on United Flights

Flyers Brace for More Credit Card Pitches, This Time on United Flights

Grant Martin, Skift

Flight attendants on United will have both a stricter mandate and a stronger incentive to pitch the airline's new co-branded credit card.

1 month ago

United Becomes Latest Airline to Deploy Flight Crews to Pitch Credit Cards

United Becomes Latest Airline to Deploy Flight Crews to Pitch Credit Cards

Grant Martin, Skift

In-flight credit card pitches are officially coming to United Airlines, which is great news for revenue and maybe less-great news for frequent flyers.

1 month ago

Accor Follows Marriott in Unifying Its Loyalty Program

Accor Follows Marriott in Unifying Its Loyalty Program

Grant Martin, Skift

Accor is walking on thin ice with its most lucrative customers as it merges together the loyalty programs of Accor, Fairmont, Raffles, and Swissôtel. So far, the integration has been nearly flawless.

1 month ago

Why Priority Pass Is Expanding Into Restaurants and Mini-Suites

Why Priority Pass Is Expanding Into Restaurants and Mini-Suites

Grant Martin, Skift

Perhaps there is such thing as a free lunch. It just requires a Priority Pass membership.

2 months ago

Hotel Credit Card Wars Heat Up as Hyatt Relaunches Its Chase Card

Hotel Credit Card Wars Heat Up as Hyatt Relaunches Its Chase Card

Grant Martin, Skift

Hyatt's new World of Hyatt credit card launched Thursday does a better job of targeting younger and thriftier travelers. Big spenders, on the other hand, may be unhappy with some of the new perks.

2 months ago