Grant Martin

IATA had a good idea, it just didn't implement it with any authority.

Delta's SkyMiles program isn't exactly known for its transparency these days. In fact, the opposite is true.

Delta's involvement in the rebuilding of LaGuardia gives us hope that they won't screw it up to the extent the Port Authority would if it had a free hand in the matter.

Any deal at 10,000 miles is better than no deal at 10,000 miles.

In-flight Internet at any speed is still a wonder to us.

When is it going to get better? Maybe when there's a change at the top that will focus on passengers first.

How much inconvenience can you afford for a bargain basement fare?

Airline loyalty programs are a fluid creature this year and all bets are off the table.

For those already wealthy, loyalty isn't about points. It's about feeling special.