Grant Martin

Business Travel

Airline Loyalty Elites Sit Out a Wave of New Fees

While most of the traveling public saw an increase in baggage fees this month, those carrying airline elite status were once more spared. Sooner or later, that luck will surely run out.
Airlines

Google Finds Customer Service Beats Loyalty Programs

It's no surprise that travelers are starting to place a higher priority on customer experience over loyalty programs, considering how uncomfortable air travel has become. Google's data just proves it.