Colin Nagy

Latest Stories

Airlines

U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers

Sometimes generosity and taking care of your most loyal customers gives a halo that is not immediately visible, but can have long-term benefits and end up saving your skin.

U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers

Hotels

Hospitality Innovations in the Space Between Boutique Hotel and Airbnb

Modern consumers will naturally move towards the ideas that best fit with the way they travel now. Hospitality brands that can keep up will reap rewards.

Hospitality Innovations in the Space Between Boutique Hotel and Airbnb

Airlines

The All-You-Can-Fly Jet Service That May Have Found the Secret to Success

There have been so many startups trying to solve problems of frequent flyers and found little success. Surf Air's modest yet competent approach may be the solution some have been looking for.

The All-You-Can-Fly Jet Service That May Have Found the Secret to Success

Online Travel

Why Simple in Travel Can Be So Much Better Than Big Data

Executing well from basic data points can win the day in customer service.

Why Simple in Travel Can Be So Much Better Than Big Data

Tourism

Tokyo, the Park Hyatt and the Art of the Hotel Arrival

It is a delight to witness a hotel arrival that hums with quiet efficiency and professionalism.

Tokyo, the Park Hyatt and the Art of the Hotel Arrival

Airlines

The Finnish Solution to More Humane U.S.-to-Europe Airline Travel

Flying to Europe from the east coast is almost always a pain, but Finnair may be the analgesic.

The Finnish Solution to More Humane U.S.-to-Europe Airline Travel

Online Travel

5 Travel Apps That Set the New Mobile Standard for the Industry

We haven't always been enthusiastic about travel apps. These five, though, have something that most others can learn from.

5 Travel Apps That Set the New Mobile Standard for the Industry