Colin Nagy

Latest Stories

Hotels

Decoding the Hoshinoya Tokyo Hotel Experience

The Hoshino Resorts brand melds Japanese tradition with modern design and incredible service. Its ambitions outside of Japan, if successful, may some day serve as powerful cultural diplomacy for the country.

Decoding the Hoshinoya Tokyo Hotel Experience

Hotels

Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization

Upper House's general manager details how the Hong Kong-based hotel finds the balance between tech, customer relationship management, and frontline service.

Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization

Business Travel

Business Travel Startups and Services for Those In-Between Moments

A series of innovators are trying to address the moments between arrival and check-in, work and play, and other found moments.

Business Travel Startups and Services for Those In-Between Moments

Hotels

A Scenario-Based Guide to Hotels for Business Travel in Hong Kong

A quick, no-nonsense guide to where to stay for business trips in one of the world's most spectacular cities: Hong Kong.

A Scenario-Based Guide to Hotels for Business Travel in Hong Kong

Airlines

A Passenger Wish List When Designing an Airline From Scratch

What would the Casper or Warby Parker of the aviation world look like? We take a stab at outlining the characteristics.

A Passenger Wish List When Designing an Airline From Scratch

Airlines

Understanding the Qatar Ban and Its Implications for Qatar Airways

The Qatar diplomatic ban is a nightmare for Qatar Airways. Its routings and market share will undoubtedly suffer in the near and medium term.

Hotels

Interview: Swire Group Brings Its Brand of Luxury to the U.S.

Swire is an interesting hospitality brand that not enough people know outside of Hong Kong. That is set to change.

Interview: Swire Group Brings Its Brand of Luxury to the U.S.

Airlines

American Airlines Seats and Services Are Finally Living Up To Its Marketing

American promised a bold vision with its ad campaigns. And it seems to be coming true.

American Airlines Seats and Services Are Finally Living Up To Its Marketing

Airlines

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

A stripped-down business class fare could be an easy way for airlines to monetize inventory that would be given away for free.

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

Airlines

Love Global Entry? 6 More Options That Speed Travelers Through Customs

Global Entry is the gateway drug. Now other countries are allowing you to skip through immigration faster than ever before. And it is easier than you would think.

Love Global Entry? 6 More Options That Speed Travelers Through Customs