Colin Nagy

Latest Stories

Hotels

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Hotels

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

The power of a great lobby is a huge differentiator in hospitality. Hotels shouldn't forget its power. In fact, they should double down.

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

Tourism

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Abu Dhabi has a long way to go to become a destination and not just a stopover. Here are some ideas.

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Airlines

5 Ways to Humanize the Next Big Thing in Aviation — Super-Long Flights

As flights tip over the 17-hour mark, airlines need to be thinking about ways to raise the level of civility on these uncomfortable trips.

Tourism

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

In a world where actual connection is more important than ever as a technology backlash looms, how can travel brands create more human experiences through addictive shared spaces?

What This Tokyo Bookstore Can Teach Travel About the Tech Backlash

Hotels

The Poetry of Hospitality Revolves Around Anticipation and Empathy

While we sometimes focus our adulation in other spheres such as startups and their founders, hoteliers need to be recognized for the hidden creativity that goes into doing their jobs well.

The Poetry of Hospitality Revolves Around Anticipation and Empathy

Hotels

Hotel and Cruise Sustainability Innovators That Should Be Household Names

Experience and sustainability are losing their equity as more brands cynically pile on. These are examples of emerging, global brands with depth to their practices. Intrepid travelers should take note.

Hotel and Cruise Sustainability Innovators That Should Be Household Names

Hotels

Breaking Away From the Boutique Hotel Hype Formula

To avoid the sugar high and then the inevitable crash when launching a new property, brands need to adopt a mindset of reciprocity and be a participant, and not a drain on the artistic ecosystem of a city.

Breaking Away From the Boutique Hotel Hype Formula

Online Travel

Voice Search Will Change Travel Marketing Faster Than You Think

Voice will change the current travel marketing funnel much faster than we think. Savvy marketers and technologists should begin thinking about ways to make an impact on this burgeoning channel.

Voice Search Will Change Travel Marketing Faster Than You Think

Hotels

Interview: Nihi Hotels CEO on Creating a Cult Property That’s Distinctly Luxurious

It takes old-school hospitality expertise and new-school marketing hustle to create a cult property from scratch. Nihi Sumba Island seems to be the culmination of both, plus it has the right capital and vision.

Interview: Nihi Hotels CEO on Creating a Cult Property That’s Distinctly Luxurious