Brian Sumers

American Considers Selling Few-Frills Economy Fares to Europe

Don't hate American Airlines if it unbundles fares on some transatlantic routes. By flying discounters like Wow Air and Norwegian, travelers have shown how much they like cheap no-frills airlines. American needs to give the people what they want — $99 one-way fares to Barcelona.

Delta Air Lines Will Take Some Customer Service Calls via Video Chat

Yes, Americans do make video calls in their everyday lives. But they make them using machines they own. Do airline passengers want to resolve issues by using one of five kiosks in an airport terminal? Perhaps some do, but we're betting many will find the phone just as useful. This seems like it would have a been a novel announcement in 2009.

New Apps for the Airport Promise to Feed Time-Crunched Travelers Fast

If this works at scale, it'll be appreciated by travelers in hub airports, where there's often not enough time to grab food between flights. But reliably delivering food to passengers waiting at gates is logistically difficult, if not impossible. We'll see if these new services can pull it off.

Air Berlin’s Slow Collapse Into Bankruptcy, Explained

Over in Italy, no one wants to let Alitalia go. The Italian national carrier is also bankrupt, but keeping the airline is a matter of national pride. There's no such love for Air Berlin. It'll probably disappear, and that'll be OK.