Brian Sumers

Emirates Considers Adding Budget Economy Section to Lure Frugal Flyers

Consumer groups may criticize Clark for even considering adding a "budget economy" section on the Airbus A380. But a sizable segment of passengers continue to demonstrate they want only one thing — cheap fares. Why shouldn't Emirates create a cabin that will allow it to compete for these customers?

Spirit Airlines Wants to Win Back Customers by Being Nicer

Spirit Airlines spent years angering customers with shoddy customer service. Now it wants those travelers to return, promising they'll find a kinder, gentler airline with an increased emphasis on on-time arrivals. But will they come back, or will they opt for deeply discounted fares from full-service airlines?