Announcements

CWT characterizes its 2013 financial performance as "strong," but even excluding the impact of U.S. government sequestration the company's sales volume and transactions were flat.

While the hospitality industry is becoming more aware about the impact of user-generated peer reviews, Getaroom and ReviewPro explain why they're important and why they're exploding in popularity.

Tourisme Montreal is inspiring other tourism boards throughout North America with its successful experiential marketing, special events and multi-prong transmedia communications.

The Ritz-Carlton Company is finding a sweet spot between modern design and traditional luxury for various age groups, but there's some work to be done on brand communications aligned with today's connected traveler.

While the localism theme is becoming common today in hospitality, few hotel groups have circled their brand wagons around local community integration as enthusiastically as Red Lion Hotels.