Vrbo Adds Guest Photos to Property Reviews and Galleries

Key Points

• Vrbo now allows guests to upload photos with their reviews, which are displayed in multiple places including the main gallery and alongside AI review summaries.
• The platform introduced several features including AI guest review summaries, property Q&As, an expanded rebooking window, and new badges for high-rated listings.
• Vrbo moderates guest photos for relevance and appropriateness, and has shifted its Premier Host designation to be listing-specific rather than host-wide.

Summary

Vrbo has updated its platform to allow guests to post photos with their reviews, displaying these images in the main gallery, alongside reviews, and beneath AI-generated review summaries. This move aligns Vrbo more closely with competitors like Booking.com and Tripadvisor, though with some unique implementation differences. Additional updates include AI-powered features for reviews and property information, an expanded rebooking policy, a new badge for highly rated listings, and a transition of the Premier Host designation to be listing-specific, all aimed at enhancing both guest and host experiences.