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Articles tagged “booking.com”

HomeAway President Says Company Needs to Win Back Credibility From Homeowners

HomeAway President Says Company Needs to Win Back Credibility From Homeowners

Dennis Schaal, Skift

HomeAway president John Kim, after a manner, is trying to turn HomeAway into the type of company that Airbnb is -- one that is focused on technology improvements and a great user experience. In many ways, Kim has the tougher job. He isn't starting from scratch, as Airbnb did, but is attempting to spur changes in a company that has been around since 2005 and grew through a flurry of acquisitions.

3 weeks ago

Video: Booking.com CEO on Keeping Customers at Center of Strategy

Video: Booking.com CEO on Keeping Customers at Center of Strategy

Dennis Schaal, Skift

Booking.com, which does more than 1,000 A/B tests daily, is testing a rewards program for business travelers, but CEO Gillian Tans still believes that true loyalty is more about delivering its core product for customers than points and rewards schemes.

4 weeks ago

Booking.com CEO: Higher Consumer Expectations Bring New Challenges

Booking.com CEO: Higher Consumer Expectations Bring New Challenges

Dennis Schaal, Skift

As Booking.com knows, if companies don't innovate quickly -- and learn from the experience -- they'll die.

4 weeks ago

Booking.com Powers Hotels for Southwest, Its First U.S. Airline

Booking.com Powers Hotels for Southwest, Its First U.S. Airline

Dennis Schaal, Skift

Booking.com displaced Southwest's long-time hotel partner, Orbitz, on Southwest.com. Booking.com's pay-at-the-hotel system meshes much better with Southwest's flexible fare structure than did Orbitz's preponderous hotel bookings requiring prepayment. Booking.com's integration of its Rocketmiles acquisition on Southwest now makes total sense.

1 month ago

Can Direct-Booking Campaigns End Up With Both Sides Declaring Victory?

Can Direct-Booking Campaigns End Up With Both Sides Declaring Victory?

Jared Wein, Skift

Direct booking is not really a war where one side must lose. Both the large hotel chains and online travel agencies could wind up better off if they act rationally on pricing.

1 month ago

Priceline Group CEO Search Is Drawing to a Close

Priceline Group CEO Search Is Drawing to a Close

Dennis Schaal, Skift

Glenn Fogel is the heir apparent, even if he is the first time CEO. Fogel knows the company and the industry's competitive dynamics as well as anyone on earth and played a huge role in getting the Group to the top of the heap.

1 month ago

China’s Ctrip Plans to Compete in the U.S. Against Expedia and Booking.com

China’s Ctrip Plans to Compete in the U.S. Against Expedia and Booking.com

Dennis Schaal, Skift

It's not around the corner but you can expect China's Ctrip to set up shop to compete against online and offline travel giants in the U.S. Breaking in through acquisition would be an obvious strategy although it's unclear whether that's actually part of Ctrip's seemingly very active strategic plan.

1 month ago

Expedia Begins Revealing Its Big Ambitions in Hotel Services

Expedia Begins Revealing Its Big Ambitions in Hotel Services

Dennis Schaal, Skift

Expedia is seeking to gain even more influence in the hotel industry while the big chains are trying to limit online travel agencies' clout through the hotels' direct-booking campaigns. As Expedia's recent Marriott Vacations and Red Lion deals, along with the needs of smaller hotels, show, there is substantial upside for Expedia.

2 months ago

Booking.com in Reversal as it Launches Loyalty Program for Business Travelers

Booking.com in Reversal as it Launches Loyalty Program for Business Travelers

Dennis Schaal, Skift

There's no doubt that Booking.com already has the user base -- and can increase it -- to be successful in catering to unmanaged business travelers. Whether a loyalty program will turn out to be advantageous remains to be seen and can be adjusted as the situation merits. The real question is whether Booking.com, like Expedia's Egencia, will take the next step into managed travel by acquisition or otherwise.

2 months ago

Hotel Direct Booking Campaigns Won’t Hurt Priceline and Expedia Says Study

Hotel Direct Booking Campaigns Won’t Hurt Priceline and Expedia Says Study

Dennis Schaal, Skift

Expedia, Booking.com and Ctrip are all slated to grow at at healthy clip over the next few years despite moves by big chains to steal some market share. If Morningstar's numbers are right, then some of the chains may find that the potential advantages of their direct-booking campaigns may not be as large as they once imagined.

2 months ago

Priceline Exec Says Virtual Reality May Make Travel Planning Obsolete

Priceline Exec Says Virtual Reality May Make Travel Planning Obsolete

Gwen Ackerman, Bloomberg

It was almost heresy a few years ago to say that people would arrive for a trip in a destination without a hotel reservation. Advances in artificial intelligence and virtual reality in coming years may take that whole trend even further. Will your grandkids say, "Trip-planning: What was that?"

2 months ago

Booking.com CEO: Direct and Third-Party Bookings Can Peacefully Co-Exist

Booking.com CEO: Direct and Third-Party Bookings Can Peacefully Co-Exist

Patrick Whyte, Skift

OTAs have had it their own way for a long time but the boss of Booking.com seemed relaxed about the future. Different customers will continue to require different ways to book a room.

2 months ago