Spirit Airlines decides its customers don’t need a toll-free customer service line
Skift Take
Spirit never hides its fees -- customers know they have to pay for everything -- so why not ditch the toll-free line too. In a world where mobile minutes are more important than area codes it makes little difference.
Spirit Airlines, the Florida-based no-frills carrier that introduced fees for carry-on bags, has found another way to pass on its costs to its passengers.
The airline quietly replaced its toll-free customer help numbers with regular toll-charge number.
"Our new numbers are allowing us to keep our costs low, which we in turn continue to pass along to our customers by way of the ultra-low fares t
