Unused Airline Tickets Are Driving Corporate Travel Agencies Crazy Right Now

Since the crisis began, it’s been one of the biggest areas of contention for agencies and travel buyers: the unused airline ticket. As far back as March, some agencies have been threatening legal action to receive refunds, or in some cases corporations have explored whether they should charge airlines interest on the outstanding money. The worst fears are turning out to be true, as the taps still haven’t quite turned when it comes to returning cash, while the credit note isn’t proving all that welcome either. So where are we now? Frustrated, seems to be the answer. It looks like more pressure's being successfully applied to airlines on the leisure side, with better results, leaving a corporate travel sector still waiting, mainly because few imagined the crisis would last so long. “The common sense approach was, let’s not worry about that for now, as travel managers thought it would be over by July,” one travel manager at a technology consultancy, told Skift.