Skift Backstage Podcast: Carnival CEO on Exceeding Expectations

We had the opportunity to interview some of the travel industry’s top CEOs and other executives during the Skift Global Forum this year — so many, in fact, that we’re delivering some of those discussions in the form of bonus podcasts for the next several weeks.

The first is from our talk with Arnold Donald, the CEO of the world’s largest cruise company, who also kicked off the forum this fall. He joined us behind the scenes in the Skift Take Studio to talk about Carnival Corporation’s efforts to reach new travelers, the company’s expansion into China, and what the future holds for cruising.

One of the key trends in cruising now, Donald said, is making the trip more individual for each passenger so they feel like everything has been engineered just for them.

He also hinted at some big innovation-related news coming next year that he said will lead to an “entirely different experience” for cruise passengers.

Donald spoke to Skift contributing writer Jeremy Kressman.

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This mini-episode is one of several conversations we’re bringing you from backstage at the Skift Global Forum. The Skift Take Studio Series is presented by Mastercard, a payments technology company that is enabling loyalty, security and data solutions for the global travel industry.