2025 Archives

The company that pioneered MagicBands and transformed queue management into a science is, for now, treating AI as infrastructure rather than imagination when it comes to the guest journey itself. That may be prudent sequencing...or it may be a blind spot that someone else fills first.

Some travel brands are making the same branding mistakes luxury fashion spent millions learning to regret.

Whitbread is a year into a five-year strategy. Corvex wants it to stop and reassess. That puts pressure on the Premier Inn owner to justify its long-term plan.

Airlines are under pressure to decarbonize, but now they’re pointing fingers at AI for stealing the clean energy they need. The question is whether policymakers will listen.

Offices are no longer simply places where work happens — they’re lifestyle hubs. As companies struggle to bring employees back in person, HQ By Rove is demonstrating the power of hospitality-driven commercial workspaces where people actually want to spend their time.

This pre-Christmas announcement ensures regulators won’t be easing into the holidays. It's a seasonal surprise that’s likely to turn silent nights into sleepless ones for some.

Any travel brand can now submit apps and get listed in its new app store — which means Booking.com and Expedia, early movers in OpenAI’s app ecosystem, will soon get new competition to own ChatGPT’s travel conversations.

A change is possible, but for now prospects for altering New York City's quasi ban of short-term rentals look darker than an alleyway in the Bowery.

The policy is another sign that the economy is skewing toward the wealthy and away from the Middle Class.

If the bill passes Congress, it would remove a major bargaining chip that resulted in the end of the two longest government shutdowns in U.S. history.