Travel Agents Could Have a Say in New Rules For Passengers

Travel agents could bring a real-world perspective to complex rules shaping the protection of air travel passengers, as part of a modernization proposal for the U.S. Department of Transportation’s (DOT) watchdog for aviation consumer protection.

The Modernization Act (H.R. 3780) would see the Aviation Consumer Protection Advisory Committee (ACPAC) membership include a dedicated travel agency seat to the advisory body. The bipartisan bill was introduced in the U.S. House of Representatives by Reps. Dina Titus (D-NV), Gus Bilirakis (R-FL), John Garamendi (D-CA), Marc Molinaro (R-NY) and Julia Brownley (D-CA) on Thursday, 1 June. 

The five most recent ACPAC meetings, starting in December 2021, have centered around two major DOT regulatory proposals on ticket refunds and transparency in airline fees – crucial to business operations of travel agencies, whatever their final forms take. 

“Roughly half of all airline tickets in the U.S. are sold through the agency channel. Giving these small business owners, 70 percent of whom are women, an elevated voice in the DOT regulatory process will help the Department meet its consumer protection mission,” said Zane Kerby, CEO and president of the American Association of Travel Advisors (ASTA). 

Travel agents provide valuable insights through real-world impacts of complex proposals pending before DOT, currently missing from ACPAC’s process, added Eben Peck, ASTA’s executive vice president.

In its current form, ACPAC membership consists of one representative each of U.S. airlines, consumer groups, airports and state or local governments.