In this video from Skift Aviation Forum 2022, we hear from Alex Mans, founder and CEO, FLYR Labs, about how airline innovation is advancing using AI and deep learning to overhaul legacy practices, aiming to optimize customer engagement and maximize business performance.
In this video:
- “Tried and true” practices are no longer tried and true: AI and deep learning solutions are helping airlines overhaul traditional practices to optimize commercial performance, broaden the scope of traditional revenue management, and unlock their highest potential.
- More data isn’t always better: Companies must move beyond the idea that more data means good data. AI’s power lies in helping them identify signals to the right data, which then needs to be centralized, automated, and accessible for the benefit of analysts and commercial teams.
- Internal system connections improve the customer experience: Airlines have gotten good at their back of house — fleet management, maintenance, cargo operations — but their commercial data is still very unorganized. It’s really important that airlines bring data for bookings, events, holidays, promotions all together in one place so that different departments are working from the same playbook.
As the aviation industry continues to recover post-pandemic, new technology strategies are steering commercial functions so that companies can improve operations and build a better customer experience. Executives and organizations are embracing AI and deep learning to help prepare for this digital future.
In this video from Skift Aviation Forum 2022, Alex Mans, founder and CEO, FLYR Labs, spoke with Jeremy Kressmann, head of studio, SkiftX, about how AI and deep learning are transforming aviation legacy practices to create more flexible and connected digital ecosystems, unlocking potential, boosting revenue, and overhauling how businesses entice and interact with their customers.