Skift Forum Europe Video: Using Payments to Design a Smarter Guest Experience

This sponsored content was created in collaboration with a Skift partner.

In this video:

• Payments Services: How Planet provides streamlined payment services for guests and hoteliers, making the payment experience as smooth and enjoyable as other aspects of the guest experience.
• Pandemic Disruption: An overview on how customer behavior and needs have changed post-pandemic and how this feeds into a demand for fresh payment solutions.
• Labor Challenges: Insights into how the right payment solutions can help hotels manage their labor challenges as they traverse the industry landscape post-pandemic.
• Future of Payments: A discussion around what payments might look like in the years to come, including how to leverage data to generate greater personalization and marketing while balancing the digital guest journey with authentic customer experiences.

The pandemic transformed so much around how customers interact with brands in the hotel and hospitality space, especially around payments. Today, consumers are seeking digital-first payment solutions that put their guest journey and individual needs front and center.

In this video from Skift Forum Europe, Planet’s chief marketing officer, Rory O’Neill, and vice president, hospitality payment solutions, Manika Singh, speaks with Jeremy Kressmann, head of studio, SkiftX, about the current and future landscape of payments in the hotel space and how Planet’s streamlined payment services help create smarter and better guest experiences, while simplifying post-pandemic operational challenges.