2020 Archives

Airlines

How Delta Plans to Best Its Record-Setting Year

Airlines have been boom-and-bust businesses for as long as almost anyone can remember. But has Delta Air Lines cracked the secret code? Or is it just better at managing expectations?
Hotels

The Future of Hotel Loyalty: Recognizing More Than the Stay

Hotel loyalty is no longer just about earning points for hotel stays. Today, forward-thinking brands like Hyatt are extending loyalty “beyond the stay” through a savvy mix of strategic alliances, unique experiences, and new opportunities to earn from daily spending.
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Business Travel

Instagram and Google Maps Contribute to Hawaii Tourists Behaving Badly

Hawaii, with its isolated location, fragile ecosystem, and deep-rooted local culture, faces even more problems with overtourism than most popular destinations do. Tourism marketers are looking at ways to manage the situation, but it's a huge challenge.