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Whether you are a home-based travel advisor or you work in a large office servicing high-profile accounts, the Travel Advisor Innovation Report will have you covered with the trends, news, and features you’ll need to stay on top of an ever-changing marketplace.
Resort fees, which have been called “the most hated fee in travel,” have prompted lawsuits and a bill before Congress — the Hotel Advertising Transparency Act of 2019. Now the American Society of Travel Advisors is among advocates for the bill, which would prohibit hotels and other short-term rentals from advertising room rates that don’t disclose extra charges other than government-imposed taxes and fees.
While travelers may have grown accustomed to being hit with extra charges for services and amenities that used to be included — not only at hotels but on airlines and cruise ships as well — they at least deserve to know beforehand what the actual costs will be. Travel advisors often step in to counsel clients on hidden charges, but they shouldn’t have to.
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— Maria Lenhart, Travel Advisor Editor
Travel Agency Group ASTA Aims to Shield Hotel Guests From Resort Fee Pain: The American Society of Travel Advisors’ show of support for the Hotel Advertising Transparency Act of 2019 indicates growing distaste among agencies, as well as the general public, for resort fees, particularly when they are not disclosed up-front. Such support is a logical step for the organization, which has long advocated for pricing transparency.
Thomas Cook UK Shops Sold to Retail Rival Owned by Husband-and-Wife Team: Given the state of the traditional retail industry, on the surface this appears to be a risky deal. But Hays Travel is a profitable, growing business and will probably have secured the assets at a knockdown price. The company knows better than most how to make shops work.
Why the Hot Springs Movement Is Gaining Steam in the United States: The ancient Greeks did it. So did the ancient and not-so-ancient Romans, Japanese, and Chinese. Heck, even some of the founding fathers of the United States did it too. But despite its illustrious past, the idea of taking the waters has never really caught on in the United States, until now. Hot springs could be on the verge of a major wellness moment.
Hong Kong’s Imperiled Travel Industry Grows Increasingly Desperate With New Plea: There are no signs of things getting better for the embattled travel industry in Hong Kong, as a recent plea from the Travel Industry Council of Hong Kong indicates.
Business Travel Is Tough on Employees’ Home Lives: Bleisure Can Help: New research has important info for employers who want to make sure their travelers stick around and don’t come to resent frequent work trips.
American Airlines Targets January 16 for Boeing 737 Max Return to Service: Is this finally it? Is the Boeing 737 Max returning to service? American Airlines is more confident than ever that the airplane will be ready by January 16, but that remains to be seen.
Why Are Top Airlines CEOs Donating Ahead of the 2020 Election to This Political Group? Airlines spend so much time massaging their public images every time they face a crisis. It’s important to remember that for all the woke posturing from these brands, their leaders still often back the leaders more likely to give them tax breaks than support liberal social causes.
Skift Travel Advisor Editor Maria Lenhart [firstname.lastname@example.org] curates the Skift Travel Advisor Innovation Report. Skift emails the newsletter every Tuesday. Have a story idea? Or a juicy news tip? Want to share a memo? Send her an email.