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Articles tagged “travel agents”

Lola Travel Agent App Acquires Room 77 Technology

Lola Travel Agent App Acquires Room 77 Technology

Dennis Schaal, Skift

With Lola's acquisition of Room 77's metasearch tech, Room 77 essentially becomes a consumer insights and hotel search test lab for Lola. Room 77's original founders have essentially exited the business: Google licensed its tech and hired the bulk of its employees, Expedia acquired Room 77's pioneering room-view tech, TrustYou bought Room 77's Checkmate hotel-messaging app, and now Lola picked up the remaining technology.

3 weeks ago

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Online Travel Agencies Vs. Travel Agents: It’s Getting Personal

Online Travel Agencies Vs. Travel Agents: It’s Getting Personal

Signature Travel Network + Skift

With dozens of online sources available to consumers, travel consultants need the ability to clearly articulate the benefits of consulting an expert.

4 weeks ago

Mobile Apps and the Evolution of the Next-Generation Travel Agent

Mobile Apps and the Evolution of the Next-Generation Travel Agent

Dave Montali, Skift

Are travel agents being leveraged to serve as teachers for machine learning artificial intelligence? Time will tell.

2 months ago

Thomas Cook Closes 28 More Offices in Shift Away From Downtown Locations

Thomas Cook Closes 28 More Offices in Shift Away From Downtown Locations

Patrick Whyte, Skift

Thomas Cook’s disastrous merger with The Co-operative Group in 2011 gave it more than 1,200 retail shops at a time when the public was switching to online sales. Gradually it has been trying to reduce this number while at the same time improving those deemed to be in key locations.

2 months ago

Kayak Co-Founder Paul English Plans to Open Up Lola App to Travel Agents Worldwide

Kayak Co-Founder Paul English Plans to Open Up Lola App to Travel Agents Worldwide

Patrick Whyte, Skift

In a funny twist of fate, the man who helped drive consumers away from traditional travel agents with Kayak is now building a business around them. By combining the convenience of an app with the human touch, English and company are hoping to hit a sweet spot.

2 months ago

Travel Agency Acquisitions Are Being Driven by Aging and Ambition

Travel Agency Acquisitions Are Being Driven by Aging and Ambition

Andrew Sheivachman, Skift

Many of the mergers and acquisitions among leisure travel agencies have been sought after by big companies looking to grow their sales volume, for a variety of reasons. But an aging population of agency owners is looking for an escape hatch as well, adding fuel to the acquisition frenzy.

2 months ago

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A Look Back at How Far Travel Agents Have Come

A Look Back at How Far Travel Agents Have Come

Signature Travel Network + Skift

Travel agents have come a long way since the early days of travel. Despite the rise of online travel websites and do-it-yourself planning, savvy travel agents are doing better than ever with the help of their networks.

3 months ago

Corporate Travel Embraces Chat-Based Apps With Hyper Travel Acquisition

Corporate Travel Embraces Chat-Based Apps With Hyper Travel Acquisition

Hannah Sampson, Skift

Chat-based apps that use real travel agents are getting a lot of buzz; we're interested to see how they will fit into the corporate travel space.

5 months ago

Millennials Are More Likely to Use Travel Agents Than Any Other U.S. Demographic

Millennials Are More Likely to Use Travel Agents Than Any Other U.S. Demographic

Andrew Sheivachman, Skift

Once millennials start making money, they're willing to spend to receive personalized treatment from a travel agent. They're also tired of the hassle of do-it-yourself online travel booking.

6 months ago

Lola Deal With Virtuoso Is Rare Truce in Travel Agent-Online Booking Relations

Lola Deal With Virtuoso Is Rare Truce in Travel Agent-Online Booking Relations

Andrew Sheivachman, Skift

It remains to be seen how much of the future of travel booking will be based around mobile messaging and service. But it does seem reasonable to expect a hybrid of traditional personal service and digital do-it-yourself accessibility to appeal to many travelers going forward.

6 months ago

CEO Interview: Paul English on Going Mobile-Only in Travel Booking

CEO Interview: Paul English on Going Mobile-Only in Travel Booking

Andrew Sheivachman, Skift

English envisions a travel booking experience where users can simply talk to their phone and have the perfect trip planned for them. Questions remain, however, about how exactly Lola's technology will enable customer service professionals to become indistinguishable from experienced travel agents.

7 months ago

Lola’s Booking Experiment Mixing Artificial Intelligence and Travel Agents Is Live

Lola’s Booking Experiment Mixing Artificial Intelligence and Travel Agents Is Live

Andrew Sheivachman, Skift

Lola wants to use mobile messaging, and an artificial intelligence system that learns traveler preferences, to reinvent how consumers book travel using a travel agent. Everyone else wants to cut travel agents out. Lola wants to deal them in.

7 months ago