Skift Take

There have been a flurry of airline systems outages over the last couple of years. British Airways is the latest carrier dealing with the disruption.

UPDATE: British Airways says it is canceling all of its flights from London’s Heathrow and Gatwick airports for the rest of the day Saturday because of a “major IT system failure.”

BA has not said what is causing the computer problem, but says it has no evidence of a cyberattack.

The airline had earlier suspended flights up to 6 p.m. (1700 GMT) because the two airports had become severely congested.

The global computer failure has caused misery for tens of thousands of travelers on a key holiday weekend in Britain. Both airports — major hubs for worldwide travel — are overflowing with stranded, frustrated passengers.

Passengers at Heathrow reported long lines at check-in counters and the failure of the airline’s website and mobile app. BA says the problems have also affected call centers.

BA says it’s working to restore services beginning Sunday, although there will still be some disruption. It says it expects London-bound flights to land on schedule on Sunday.

The original story follows:

British Airways says travelers are facing delays because of a failure of its computer systems worldwide.

The airline has apologized for what it calls an “IT systems outage” and says it is working to resolve the problem. It says in a tweet that Saturday’s problem is global.

Passengers at Heathrow Airport are reporting long lines at check-in and flight delays.

The problem comes on a holiday weekend, when thousands of Britons are travelling.

This article was from The Associated Press and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to [email protected].

November 16, 2022
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Tags: british airways, reservations systems

Photo credit: British Airways passengers were facing global delays May 27, 2017 because of an IT systems outage, the airline said. Pictured is a British Airways A380. British Airways