Last week we launched the latest report in our Skift Research Reports service, A Deep Dive Into Facebook’s Impact on Travel.
Below is an excerpt from our Skift Research Report. Get the full report here to stay ahead of this trend.
Retargeting is perhaps the most important part of the advertising puzzle for the Facebook platform. For instance, if a person is searching for flights to London on April 3 to attend the Skift Forum Europe, but does not book anything, hotels can still advertise to that person when they open up the Facebook app or use the website version. The attractiveness here is three-fold for the hotel.
First, a hotel can target an ad at someone it knows is actually highly interested in visiting that destination on a specific date.
Second, the cost to run that ad will be lower than broader mass targeted ads (television, print).
Third, the conversion should be higher than other formats given the specificity and relevance of the audience.
More simplistically, hotels can also retarget people visiting their own brand.com website.
Cross-Device Capabilities: A typical path for a vacation booking would be as follows:
- After the background search on Google about what destination to choose, a person will typically check flights.
- In this example, we assume the search was done on a browser.
- As long as Facebook log-in information is saved in the background and the travel site partners in any way with Facebook, Facebook can capture the search activity; a person does not have to physically log in on each search.
- Most of us do not book the trip on the first stage of flight research. We’ll often gauge pricing of a few destinations and talk to our family or friends or significant others about the results. Days may pass before we go back and look to book a trip.
- In the meantime, when the person opens up the Facebook app on their phone (how most people use Facebook now), hotels can show ads to that person for the destination and date searched for. The ads appear in the news feed and given the relevancy, they likely will at least be opened and looked at.
- Facebook uses identification at the personal level (i.e. my Facebook account rather than a cookie for my IP address that guesses it’s still me). This allows Facebook to more accurately capture actions across devices.
- The person books a hotel to stay for two nights.
- The hotel would have paid based on the click or impression, but when calculating ROI and effectiveness of ad campaigns, it would then attribute the booking to the advertisement.
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