Skift Take

Travelers on British Airways may be in for a long week after another industry IT glitch bogged down its operations. This is the major third major IT glitch to hit the industry this summer, but the first in Europe.


It hasn’t been a good year for IT glitches in the airline industry.  Southwest Airlines was the first carrier to experience network outages early this summer after an aging router kicked the bucket. Not to be outdone, Delta then doubled down and had its own meltdown (to the tune of $100 million), thanks in part to a small fire at its Atlanta headquarters.

Today, British Airways is up to bat. Though it’s still unclear what the exact issue is, passengers across the British network are currently reporting delays from the check in counter to the departure gate. According to Flight Aware, active flights out of Heathrow are experiencing delays averaging 29 minutes.

Whatever the cause, passengers are advised to arrive at the airport earlier than normal and give British Airways a bit of breathing room. It could be a long week for the airline.


Patdepar Retweeted Business Insider
First @Delta than @British_Airways Who’s next ?

– @patdepar | Pat Depar, Journaliste Pigiste



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British Airways A318


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Over the weekend, Jodi Ettenberg from Legal Nomads published a great series on her most embarrassing moments on the road. See it here.


Can be sent to gm[at]skift[dot]com or to @grantkmartin

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Photo credit: A promotional photo of British Airways personnel. The airline was experiencing flight delays system-wide from a computer glitch September 6, 2016. British Airways

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