Why would a traveler research hotels and flights to Hong Kong, but end up booking a trip to New York City? How much time does a traveler spend researching before deciding on a destination or booking a trip? Where do travelers seek inspiration?
A new study, “The British Traveler’s Path to Purchase” commissioned by Expedia Media Solutions with comScore, provides an inside look into what inspires and influences consumers in the UK as they plan travel during the 45 days leading up to an online purchase. The study blended online travel behavioral data with data collected through a custom survey from January 2015 to February 2016.
The study shows that British travelers are avid researchers – they spent 2.4 billion minutes engaging with travel content and visited travel sites more than 121 times during the path to purchase. To reach, engage and influence these consumers, marketers need to have an in-depth understanding of what this booking path looks like across devices, travel categories, and stages of the purchase journey.
Below are a few highlights on British travelers from the study.
How consumers in the UK tend to approach travel planning
- British travelers are interested in more than a long weekend – nearly 60 percent book trips lasting one to two weeks in duration
- More than half (54 percent) start travel planning with multiple destinations in mind, and are open to options
- They are not going alone – 88 percent are traveling with a companion, mostly with a spouse or significant other
How they are consuming travel content
- Consumption on mobile is outpacing desktop – though in general, people are moving more fluidly across devices
- Nearly half of users engaged with travel content on multiple devices, compared to 28 percent of mobile-only users and 21 percent of desktop-only users
- Browsers are still the primary way mobile travel information is accessed across devices (64 percent) – especially tablets (92 percent)
What can influence these travelers
- OTAs and search engines were the most common initial online resources (both 12 percent) when deciding on a destination, while recommendations from family and friends were the most common offline resource (15 percent)
- Nearly a third of travelers who were considering multiple destinations were influenced by advertising, and OTAs were the most influential online resource in bookers’ destination decisions
- Travelers with a propensity to book travel are five times more likely to see travel advertising than non-bookers and nearly a third of travelers who were considering multiple destinations were influenced by advertising
The travel advertising marketplace is full of opportunity and the key to success lies in understanding what a target audience is looking for, where they seek inspiration and what influences them to book.
This content is created collaboratively in partnership with our sponsor Expedia Media Solutions