Munoz and his team know that the goodwill they've earned won't last long if both Wall Street and consumers don't see some real changes in the next few quarters.
What to Know Now
United has finally settled its uneasy board after weeks of grumbling from some of its biggest investors. As part of the changes, CEO Oscar Munoz has agreed to punt on his role of chairman and release it to Robert Milton, the former CEO of Air Canada. Several other board members including the former CEO of Orbitz (who is also now the Chairman of Lola travel) are also joining.
What does this mean for business travelers? With the board now on sturdier ground, Munoz can now get back to turning around his company and improving both the employee and customer experience. Though the new CEO made solid progress in his early stint as head cheese, a brief hiatus and turmoil on the board have been heady distractions. With those behind him, it’s finally time to get down to business.
Social Quote of the Day
3/ Thanks to Oscar Munoz, Bob Milton, and the UAL board for recognizing the need for change and collaborating to move United forward.
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Photo credit: United CEO Oscar Munoz appeared on CNBC to discuss the airline's Q1 earnings and the activist group that forced changes to the board structure. CNBC