Virgin America Is the Best U.S. Airline and Frontier Is the Worst Says Study
Photo Credit: A Virgin America aircraft lands in Boston. Flickr / David Montiverdi
Skift Take
Alaska Airlines, American Airlines, and Delta Air Lines continue to lead the pack when it comes to on-time arrivals. But Virgin America, which will likely be acquired by Alaska Airlines, stood above its competitors overall.
U.S. airlines struggled to improve the quality of their service in 2015, with baggage handling and poor on-time performance still irritating flyers, according to the latest annual report on airline quality from Wichita State University.
The 26th annual Airline Quality Rating (AQR) report [PDF] compared U.S. airlines by a metric, based on U.S. Department of Transportation data, that includes on-time flights, denied boarding, mishandled luggage and other customer complaints.
It found that the
