2015 Archives

It's great to hear these insights from Chinese citizens who help bring to life the reports and projections about the rise of the Chinese traveler.

With so many startups focusing on specific niches of the travel market, we will continue to see more acquisitions of small companies by small companies as competition consolidates.

Hotel brands’ increased interest in the independent hotel market comes as consumer bookings and the number of actual small private hotel increases suggesting there’s enough business and options to go around for specialized consortia, global corporations, and the do-it-yourself traveler.

This video brings back many happy memories, but writing about it is just as much fun and far less stressful.

The future of travel will be defined by leaders who understand the larger context in which travel operates. Skift 2015 Megatrends magazine does the work for you.

It is interesting that Expedia touts the new feedback tool for hoteliers as a way to discourage negative reviews instead of as a means for improving customer service. There is something wrong with the juxtaposition.

American Air has become a model for how old companies can embrace new mediums to improve relations with its customers.

Cost may be an inhibitor, but it still stands to reason that companies doing expense reporting manually aren't doing themselves any favors.

JetBlue's looming change in its bag-fee policy likely will create a larger controversy than when Southwest revamped its loyalty program a few years ago. JetBlue undoubtedly has run the numbers and figures it will come out ahead. It would be prudent to get the war room and phone banks ready, though.