2015 Archives

Travel brands need to be more proactive in asking for their fans' opinions because Facebook and Twitter analytics don't tell the whole story.

Google dodged a bullet in 2013 when the FTC terminated its antitrust probe without forcing meaningful concessions or filing suit. Now we know that the rank and file within the FTC wanted to fight it out with Google in court.

The U.S. Travel Association looks at the Open Skies issue from the standpoint of inbound tourism while Delta, United, American and their unions view it from the perspective of their companies and unions. They come to diametrically opposing positions.

With tomorrow's air travel markets moving away from the US and Europe, this is Open Skies kerfuffle is far more than "growing pains" for the global aviation industry.

Open Skies agreements also have a good side for U.S. airlines. The side over the Pacific is particularly attractive.

It looks like Uber has another competitor but Shuddle won't be on Uber's radar any time soon.

As long as you're not talking about corporate governance or labor unions, we are big fans of Air France.

Emilia-Romagna can't be considered a success story yet, but its everyday efforts mirror the work of many lesser known destinations and the opportunities that digital media provides to define their offering and broaden their audience.

Providing exceptional experiences is more difficult than ordering sheets with the highest thread count and thus fundamentally changing how luxury brands position themselves and interact with guests.

Hilton's Huanying Chinese traveler program is delivering real results because it taps into the emotional needs of guests who place a high priority on things like tea and slippers.