Video: Hyatt Hotels' CEO on a New Perspective on the Hospitality Industry
Skift Take
Few people would expect the CEO of one of the largest hospitality groups to say something fresh or frank, but Hoplamazian did.
Mark Hoplamazian, CEO of Hyatt Hotels, spoke at the Skift Global Forum about bringing a new perspective to the hospitality industry.
Hoplamazian was the first speaker on the first day of the conference, and he began by challenging attendees to focus on empathy in the industry, or as he called it "Bringing humanity back into hospitality."
This is the fourth Skift Global Forum 2015 video we have posted. Over the next eight weeks we'll release each of the three dozen-plus presentations from the 2015 Skift Global Forum. To keep track of them all, bookmark Skift Global Forum.
Watch the video, above, for the full 20 minute presentation.
Learn More About the Skift Global Forum
Up Next
Hotels
How Data Quality Issues Impact Global Hospitality Operations
There are wide discrepancies in data quality for hotel transactions across global regions, with the largest occurring in Asia-Pacific. Because hotels and agencies need to harness data quality to thrive, they must take a more nuanced regional approach to monitoring potential issues.
Sponsored 
Travel Technology
‘Feeding Frenzy’: The Year of M&A in Travel Tech
Tech systems need upgrades to handle unprecedented growth in travel, and private equity firms are deploying billions to take part. In 2025, expect more consolidation as well-funded late-stage startups buy up smaller players, reshaping the industry’s behind-the-scenes infrastructure.
Tourism
Indian Union Budget: The Hits and Misses for Tourism
While the Indian Union Budget for 2025-26 didn't roll out any blockbuster wins for tourism, the industry is still finding reasons to celebrate the small victories.
Airlines
U.S. Safety Investigators Are Reviewing Air Traffic Controller Staffing
The National Transportation Safety Board did not specify how many air traffic controllers were working at the time of the collision.
Airlines
United Airlines Shuts Down Rumors About a Merger
Rumors circulated online this week that United was potentially interested in merging with JetBlue or buying some of the New York-based carrier’s assets.