2013 › April

Studies often look at how aviation expedites climate change, but this one suggests airlines have personal stake in slowing global warning: Increased turbulence could cost airlines millions in repairs.

It appears that aircraft rescue and firefighting operations at the four airports were in a state of disarray, with personnel distracted with other duties and suffering from a lack of training.

Should be a great addition to the West Side corridor in Manhattan, with HIgh LIne being the main attraction.

What's the difference between an unlicensed driver picking up passengers at an airport using who's found his passenger with an app and one who finds the passenger by carefully approaching passengers at the departure gate? One we call "disruptive," the other we find distasteful.

Panasonic already has some high-profile customers including Etihad and United, but the very public Tweetathon will likely raise consumer awareness of the service and pique carriers’ interest.

VisitEngland used humans to argue in favor of staycations last summer and were roundly criticized by agents and out-bound tourism operators. This year's reliance on lovable claymation stars and its inclusion of agents in its pitch will likely soften the blow this time around.

Despite the logistical complications, it makes a lot of sense for hotels to rent some of their rooms during the daytime when many go unused.

This is a brand survey meant to further its own marketing needs, so take it as such. But the general trends about value and use of social media resonate regardless.

The Express brand was lost in IHG’s efforts to promote its larger Holiday Inn properties, but is now facing a significantly more competitive mid-scale market than was present during its former glory.

As long as the only goal is revenue maximization at all costs, U.S. airlines will keep tripping up on consumer experience, despite all other superficial efforts to improve.