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Numbers were more positive this year, but the survey respondents almost unanimously agreed that line staff were underpaid and that the blame for the lower wages was due to hotel owners being reluctant to raise wages.
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… this year’s survey has thrown up some very interesting trends. Wages appear to be on the increase, thankfully, but line staff are still not being paid enough.
Hoteliers are not as happy in their jobs as they were 12 months ago and those involved in HR are more about the money than the prestige.