Online Reviews in an Airbnb World Are Much More Positive
Photo Caption: An accommodation in San Francisco on Airbnb, lot more positive reviews than reviews for same property also available on TripAdvisor.
Skift Take
A fascinating peek into how user reviews get changed in a sharing economy platform site like Airbnb, but this paper leaves the possibility of tons more research that could be done from here.
A fascinating new research paper from a PhD student and two professors from the management and computer science departments at Boston University that focuses on online consumer reviews in the Airbnb era gives a nascent peek into understanding and interpreting nuances of user-generated ratings in the context of the sharing economy.
The paper, titled "A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average," was authored by Georgios Zervas, Davide Proserpio, and John W. Byers and released o
