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FCC Chairman Backtracking On In-Flight Calls, After Backlash

Nov 23, 2013 8:00 am

Skift Take

We applaud the chairman’s decision to deal with this rather than let it lay dormant. But sometimes listening to the people can be a bad thing. We need a benevolent dictator to protect us from in-flight loudmouths.

— Jason Clampet

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Jacquelyn Martin  / Associated Press

In this Wednesday, May 1, 2013, file photo, President Barack Obama announces his nominees for the Federal Communications Commission (FCC), Tom Wheeler, right. Jacquelyn Martin / Associated Press


A day after setting off an uproar among travelers opposed to in-flight phone calls, the chairman of the Federal Communications Commission Chairman backtracked, saying he personally isn’t in favor of calls on planes.

“We understand that many passengers would prefer that voice calls not be made on airplanes. I feel that way myself,” chairman Tom Wheeler said in a Friday statement.

The role of the FCC, he added, is to advise if there is a safety issue with using phones on planes. He said there is “no technical reason to prohibit” the use of mobile devices on planes.

The decision to allow calls will ultimately rest with the airlines, Wheeler emphasized.

Just three weeks into his job, Wheeler struck a nerve with travelers Thursday when he said it was time for the agency to review “our outdated and restrictive rules” about mobile services on airplanes. The rules have been in place for 22 years. A tentative agenda for the FCC’s Dec. 12 meeting, posted Thursday, listed the proposed revision. It was the first the public heard of the change.

Wheeler seemingly underestimated the public outrage and media attention that such a move would generate.

“It struck a nerve … their phones have been ringing,” said Craig Aaron, president of Free Press, a consumer advocacy group. “It’s a lot of attention for an agency that usually doesn’t get that much attention.”

More About In-Flight Electronics:

By Friday afternoon, Wheeler’s language was much more subdued. The new message: “The job of the FCC with respect to this issue is limited to issues related to communications technology.”

Wheeler emphasized that “our proposal does not impose any requirement that airlines should provide voice connectivity.” And to hammer home the point, the word “not” was underlined.

Requests for an interview were declined by his spokesman.

Prior to joining the FCC, Wheeler spent more than three decades working in telecommunications, including stints as the head of lobbying groups for cable TV and the wireless phone industry.

“Yesterday, he sounded like the wireless lobbyist that he was, advocating for a position long held by the cellular companies, which is that people should be able to use voice on airplanes. Today, he sounds more like someone serving the public interest,” said Rep. Peter DeFazio, D-Ore., a long-time opponent of permitting airline passengers to make cellphone calls during flights.

Most airlines have said they would study the issue and survey their customers. Delta Air Lines was the only carrier to outright reject voice calls, regardless of what the FCC decides.

A petition opposing the FCC’s move posted on the White House website attracted nearly 1,250 signatures by Friday afternoon.

Posted by a self-described frequent flier from Richmond, Va., it said: “Forcing (passengers) to listen to the inane, loud, private, personal conversations of a stranger is perhaps the worst idea the FCC has come up with to date … I think the administration needs to nip this in the bud.”

Chris Rugaber and Joan Lowy in Washington D.C. contributed to this report.

Follow Scott Mayerowitz on Twitter.

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