Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.

Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.

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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Travel Agents

The Problem Flight Centre Is Having With Flights

The global tourism recovery is starting, but the Australian travel agency that came to be 40 years ago on airline bookings feels left out, being stuck with carriers reducing their commissions and a population still reluctant to book overseas vacations like they did in 2019.

Matthew Parsons | 2 years ago

Travel Agents

American Express Travel's Rebound and Other Top Stories This Week

In Skift's top stories this week, millennials spark American Express Travel's growth, hotels turn to mocktails to attract increasingly health-conscious guests, and a new low-cost airline launches in Sri Lanka.

Rashaad Jorden | 2 years ago

Online Travel

American Express Travel Sees an Advanced Bookings Surge

Today’s edition of Skift’s daily podcast looks at a leading travel agency’s optimism, one destination’s digital nomad edge, and a London airport backing down.

Jason Clampet | 2 years ago

Audrey Hendley, president of American Express Travel, on stage at Skift Global Forum 2022.

Travel Agents

American Express Travel Is Right on Point for Certain Millennial Travelers

The American Express Travel website and mobile experience won't win user experience awards. But it may have something better for cardmembers — private fares, other negotiated deals, perks and points redemption.

Dennis Schaal | 2 years ago

Online Travel

Skift Global Forum Video: High-Touch Service in an Era of Change

In this video from Skift Global Forum 2022, we hear from Audrey Hendley, president of American Express Travel, about how the company is tailoring its services to capitalize on the latest travel trends while continuing to build trust with customers.

American Express + Skift | 2 years ago

Becoming a Fora Travel Advisor as a Side Hustle During a Summer of Airline Chaos

Fora Travel has the potential to give impetus to the evolving role of travel agents in an Instagram and TikTok era. It all sounds good in theory, but much depends on whether the agency can deliver on providing adequate training to its burgeoning ranks.

Dennis Schaal | 2 years ago

Travel Agents

Reposite Raises $7.5 Million to Simplify Group Travel Bookings

Matthew Parsons | 2 years ago

Travel Agents

Travel Advisor Group Tells Transportation Department Agents Can't Issue Flight Refunds

Travel advisors serve as agents of the airlines when they process flight bookings. Why should they be responsible for issuing flight refunds when they are mere go-betweens and never see the money?

Dennis Schaal | 2 years ago

Travel Agents

Travel Agency Fora Raises $13.5 Million With Aim to Attract More Prospective Agents

Fora, a New York-based travel agency that launched last year, announced on Thursday it raised $13.5 million.

Rashaad Jorden | 2 years ago

Travel Agents

A Day in the Life of a Travel Agent During the Summer of Chaos

This summer of disruptions, delays and disorder has left travel agents frantically trying to serve their clients. Nothing tells that story quite like a typical day on the front lines for agent Dannielle Jasper.

Rashaad Jorden | 3 years ago