Travel Agents

The conventional wisdom back in 2015 was that travel agencies were a shrinking business. But that year, Spanish entrepreneur David Hernández thought he saw a whitespace for creating a fast-growing…

Affluent travelers, prepared to spend as much as $48,000 per person this year on travel, are ironically driving a competitive price surge unlikely to come down in the year ahead.

Traveler behavior continues to evolve and it is challenging loyalty programs to pick up the pace. Brand awareness is great to help travel agents sell more product, but tangible rewards would be even better to help them earn a higher commission.

Tour operator Scott Dunn might be a small company compared to its new parent company Flight Centre Travel Group. Still, it punches well above its weight in the luxury travel segment, especially in the U.S., where Flight Centre lacked a luxury presence.

Fora touts itself as a modern travel agency giving individuals, even those with zero experience, the opportunity to become a travel advisor while keeping their day job. But the potential risk has seen it up its game from a free-to-join model to a quarterly subscription offering, with in-house tech, tools and advanced training.

China's tourism experts warned the industry to prepare for the return of the Chinese traveler months ago — meaning active destination promotions with special packages catering to China's reopening should already be in place. We will know how well it heeded that call in the days ahead.

The Middle East is leading global tourism recovery as its robust expansion in both leisure and business experiences fuel its appeal. Add to this, its long summer remains a key multi-day tour drawcard for tour operators selling the region.

Travel agents want transparency of fees charged by airlines, but are concerned they're doing the heavy lifting required to share the details.

The global tourism recovery is starting, but the Australian travel agency that came to be 40 years ago on airline bookings feels left out, being stuck with carriers reducing their commissions and a population still reluctant to book overseas vacations like they did in 2019.

Today’s edition of Skift’s daily podcast looks at a leading travel agency’s optimism, one destination’s digital nomad edge, and a London airport backing down.