Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.

Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.

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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Business Travel

Travel Concierge Offers Empowering Experiences for Women of Color

When Danielle Washington plans trips for busy black entrepreneurial women, she draws heavily on her own experiences. That means taking an inner journey as well.

Maria Lenhart | 6 years ago

Business Travel

Rail Tour Operator Rocky Mountaineer Targets Cruisers Through Agent Sales

Rocky Mountaineer relies heavily on travel advisors to sell its luxury train experiences through the Canadian Rockies, but there’s room for improvement. The rail tour company launched a new agent training program to clear up misconceptions about its mode of travel.

Paul Biasco | 6 years ago

Business Travel

Travel Advisor Innovation Report: Virgin and Ritz Cruise Lines Have Brand Loyalty Hopes

Will Ritz-Carlton Yacht Collection and Virgin Voyages, two high-end and newbie cruise lines, be able to attract passengers who have never chosen a cruise vacation? The two brands are counting on it.

Maria Lenhart | 6 years ago

Business Travel

Instagrammer Turned Her Following Into a Luxury Travel Advisor Business

Justyna Smith built up a modest Instagram following, and she's used that, plus word of mouth, to run a four-woman luxury travel agency that's making money. Many businesses decide to market wherever the customers are; in Smith's case, the customers came to her and the business followed.

Dennis Schaal | 6 years ago

Business Travel

Travel Advisor Innovation Report: Sell Services, Not Fees

Travel advisors need to reinvent how they market themselves. It's not about service fees anymore. Forward-thinking agents sell service packages — unabashedly.

Maria Lenhart | 6 years ago

Business Travel

Luxury Agents Try to Combine High-Level Service With Street-Level Experiences

Luxury travel advisors are experts at planning a five-star vacation for their clients, but agents are more frequently being asked to add a more local element to their plans. A lot of behind-the-scenes work goes into making sure these experiences go off without a hitch.

Paul Biasco | 6 years ago

Business Travel

Travel Advisors Are Selling Concierge Services — Just Don't Call Them Fees

Consultant Nolan Burris is a pioneer in advocating that travel agencies charge service fees. Now that the practice has become standard, Burris says many agencies have failed to realize the revenue potential of service packages and need to overhaul their approach.

Maria Lenhart | 6 years ago

Business Travel

Travel Advisor Innovation Report Issue One: When a Job Feels Like Rock and Roll

The survivors of skirmishes past, from commission cuts to the perceived threats of the internet, have reinvented their businesses and thrive in a new landscape where personal touch still matters.

Maria Lenhart | 6 years ago

Business Travel

Tzell Travel Advisor Turned Eric Clapton and Pink Floyd Into Fans of Her Tour-Planning

As a travel advisor focusing on the entertainment industry, Amy Keeling has been practicing personalization for years, although not in the way the tech world thinks about it. Keeling has become an expert in ensuring comfort for her roster of rock bands as she learned their unique preferences over the last 25 years.

Paul Biasco | 6 years ago

Business Travel

Independents Day: ASTA and Subsidiary Forge Closer Relationship

The closer relationship between the American Society of Travel Advisors and its subsidiary, the renamed ASTA Small Business Network, promises greater visibility for independents with consumers. However, the real winner may be the parent organization, given the growing importance of the independent sector.

Maria Lenhart | 6 years ago