Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.

Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.

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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Business Travel

Travel Advisors Make the Most of Post-Trip Phone Calls in a Digital World

Following up with clients after a trip is a critical part of the travel-planning process. However, getting clients to truly open up about their experiences takes finesse.

Maria Lenhart | 7 years ago

Business Travel

Travel Advisors Put the Thrill Back Into Vacation Planning

A growing number of travel advisors are offering mystery vacations, created by keeping trip details a secret from clients until the departure date. It puts the surprise element back in travel, which is something often lost these days, but the challenges for advisors are many.

Maria Lenhart | 7 years ago

Business Travel

Travel Advisors Work in Mysterious Ways to Put Discovery Into Vacations

The allure of a mystery vacation is growing for some travelers as the world continues to shrink thanks to an overwhelming flood of photos and videos in social media about the world's great destinations. We see this sector as one set to continue its growth in coming years.

Paul Biasco | 7 years ago

Business Travel

Virtuoso Looks to Help Agencies Get Beyond the Daily Grind

Virtuoso is a you scratch my back and I'll scratch yours kind of business. The luxury travel network has some good programs to help member agencies, and that increases engagement with Virtuoso. It also provides learnings on how to keep refining the company.

Dennis Schaal | 7 years ago

Business Travel

ASTA Launches Myanmar Chapter Amid Ethics Concerns

ASTA's new Myanmar chapter and plans for training projects with Myanmar tourism should benefit travel advisors seeking more education about an intriguing destination once off-limits for travel. However, the fact that the country engages in ethnic cleansing is raising ethical questions about visiting there at this time.

Maria Lenhart | 7 years ago

Business Travel

ASTA Is Giving the Entire Travel Industry Advice on an Important Rebrand

The letter ASTA sent was over-ambitious and a little dramatic, but ultimately a smart move and way overdue.

Isaac Carey | 7 years ago

Business Travel

Travel Advisor Innovation Report: U.S. Black-Owned Agencies Specialize in Africa Tourism

Several black-owned travel agencies in the U.S. will be sending clients on tours of Ghana this year to mark the Year of Return. African travel has been a pillar of their businesses for years, even before genealogical travel became a thing.

Maria Lenhart | 7 years ago

Business Travel

Black-Owned Agencies in the U.S. Carve a Successful Niche in African Tourism

Henderson Travel, a black-owned agency founded back in the Civil Rights era, pioneered roots travel to Africa. Its continued success is a testament not just to the popularity of genealogical tourism, but a booming African-American travel market.

Maria Lenhart | 7 years ago

Business Travel

The Must-Have Items Battle-Hardened Travel Advisors Always Take on the Road

Take a page from the books of some experienced travel advisors from around the U.S. before you head out on your next adventure or business trip. We love the suggestion to swap out the hotel room's bar of soap with your favorite from home to start your day at ease.

Paul Biasco | 7 years ago

Business Travel

Travel Advisor Innovation Report: Government Shutdown Puts Agents on Edge

While the government shutdown had not yet had a serious impact on leisure travel business as of last week, many travel advisors became increasingly concerned about what a prolonged shutdown could mean.

Maria Lenhart | 7 years ago