Airlines

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

Brian Sumers, Skift

Bots have come a long way since Alaska Airlines introduced 'Ask Jenn' about a decade ago. But they're still not perfect. At least for now, we'd rather have a human touch.

6 hours ago

Video: Norwegian Air CEO on Why He Does Not Fear Low-Cost Competition

Video: Norwegian Air CEO on Why He Does Not Fear Low-Cost Competition

Brian Sumers, Skift

Some legacy airlines are threatened by Norwegian, but most respect what CEO Bjorn Kjos is doing. They often say he's a worthy adversary.

6 hours ago

American Airlines Seats and Services Are Finally Living Up To Its Marketing

American Airlines Seats and Services Are Finally Living Up To Its Marketing

Colin Nagy, Skift

American promised a bold vision with its ad campaigns. And it seems to be coming true.

7 hours ago

Trump Travel Ban Won’t Be Reinstated, Appeals Court Rules

Trump Travel Ban Won’t Be Reinstated, Appeals Court Rules

Dennis Schaal, Skift

The United States is a country with checks and balances, meaning the President can't assert excessive powers just because he says he has them. For now, the travel ban is on ice.

17 hours ago

Elite Traveler Saved Time and Was Fed While Non-Elite Dawdled and Got Middle Seat

Elite Traveler Saved Time and Was Fed While Non-Elite Dawdled and Got Middle Seat

Scott Mayerowitz and Candice Choi, Associated Press

A BMW X3 SUV or a Toyota Corolla? OK, airline travel and related perks, such as those for car rentals, just aren't fair. But leisure travelers aren't storming the barricades anytime soon.

18 hours ago

Air Canada’s Decision to Go It Alone on Loyalty Leaves Aeroplan in Crisis Mode

Air Canada’s Decision to Go It Alone on Loyalty Leaves Aeroplan in Crisis Mode

Kristine Owram, Bloomberg

Air Canada's decision could have a larger ripple effect on how consumers earn and redeem loyalty both in Canada and other regions where Star Alliance loyalty has a traditional stronghold.

20 hours ago

Laptop Ban Unlikely on Flights Leaving U.S. Airports, Government Says

Laptop Ban Unlikely on Flights Leaving U.S. Airports, Government Says

Alan Levin and Terrence Dopp, Bloomberg

It's not clear why laptops would be safe on flights leaving the United States, but unsafe on flights departing Europe. Are U.S. security measures that much more effective than European ones?

2 days ago

U.S. Airlines Aren’t on Same Page About Photos and Videos In-Flight

U.S. Airlines Aren’t on Same Page About Photos and Videos In-Flight

David Koenig, Associated Press

All U.S. airlines should adopt a common policy about taking photos and videos while on aircraft or consumers -- and crew -- will continue to be confused and penalized.

2 days ago

You Can Now Fly Long-Haul With Ryanair, Sort of

You Can Now Fly Long-Haul With Ryanair, Sort of

Thomas Gualtieri and Benjamin Katz, Bloomberg

Ryanair is hoping to beat the online agents at their own game by making its website a one-stop-shop for all things travel. Offering a small number of flights with other carriers is a start but it will need to have more of everything if it ever wants to take even the smallest chunk out of Expedia and Booking.com.

2 days ago

How Alaska Airlines Has Racked Up So Many Industry Accolades Lately

How Alaska Airlines Has Racked Up So Many Industry Accolades Lately

Nikki Ekstein, Bloomberg

So far this year, Alaska Airlines has been recognized by SmarterTravel, the Points Guy, FlyerTalk, and U.S. News & World Report as either being the best U.S. airline of 2017 or having the best rewards program. This article makes a persuasive case why.

2 days ago

United CEO to Face off With Investors at Annual Meeting

United CEO to Face off With Investors at Annual Meeting

David Koenig and Don Babwin, Associated Press

Munoz may have it easier than you'd think: stock is up and seats are full. They just need better employee training and better communications strategy for this always connected, always filming world.

2 days ago

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

Colin Nagy, Skift

A stripped-down business class fare could be an easy way for airlines to monetize inventory that would be given away for free.

3 days ago