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Articles tagged “technology”

Travel Advisors Field Cruise Concerns as Coronavirus Outbreak Spreads

Travel Advisors Field Cruise Concerns as Coronavirus Outbreak Spreads

Maria Lenhart, Skift

The coronavirus is wreaking havoc on the cruise industry, with travel advisors caught in the middle as they deal with cancellations and questions from worried clients that are difficult to answer. Among the most troublesome aspects is the uncertainty of how long the crisis will last and how much worse it may get.

1 month ago

Oyo CEO Defends Business Practices That Anger Some Hoteliers

Oyo CEO Defends Business Practices That Anger Some Hoteliers

Dennis Schaal, Skift

If you were thinking after a tumultuous last few months that a reformed Oyo would emerge, then guess again. The hotel chain is giving little ground on the basics of its business model, although it vows to get better on the execution of it all.

2 months ago

Travel Agency Expansion Heats Up in the Face of Staffing Challenges

Travel Agency Expansion Heats Up in the Face of Staffing Challenges

Maria Lenhart, Skift

Strong sales are giving travel agencies the means to expand, but they face challenges in finding experienced travel advisors. As a way around this, some are looking to acquire existing agencies or attract more independents to their host operations.

2 months ago

Sponsored
New Report: How Group Business Can Infuse Stability Into Hotel Revenue Management

New Report: How Group Business Can Infuse Stability Into Hotel Revenue Management

Cvent + Skift

In today’s uber-competitive group business space, technology can be a key differentiator. But to leverage the benefits that technology —and particularly data — provides, hotels must understand what capabilities and features they should acquire.

4 months ago

Is Singapore’s New Hotel Guest Authentication Just Creepy Surveillance?

Is Singapore’s New Hotel Guest Authentication Just Creepy Surveillance?

Yixin Ng, Skift

Self check-in by facial recognition at hotels is unlikely to be an industrywide reality anytime soon in Singapore — and that’s not exactly bad news.

5 months ago

Sponsored
New Report: How Technology Enhances the Meeting Attendee Experience

New Report: How Technology Enhances the Meeting Attendee Experience

The Venetian Resort Las Vegas + Skift

Two in three event professionals say they plan to use more technology to power their meetings in the future. But as these innovations mature, finding the right mix to make an impact remains a challenge. This deep dive, based on interviews with numerous experts in the meetings and events sector, explores what’s working and what’s not.

5 months ago

Sponsored
How Small, Independent Hotels Are Using Tech to Be More Competitive

How Small, Independent Hotels Are Using Tech to Be More Competitive

Expedia Group Lodging Partner Services + Skift

Independent hotels struggle to keep up with larger hotels and chains when it comes to adopting the latest technology, thanks to high costs and complexity of implementation. However, they stand to benefit substantially if they adopt the right systems.

5 months ago

Oyo CEO Claims Backer SoftBank Isn’t Trying to Sway Its Hotel Strategy

Oyo CEO Claims Backer SoftBank Isn’t Trying to Sway Its Hotel Strategy

Dennis Schaal, Skift

WeWork's implosion is putting pressure on all of SoftBank's investments, Oyo included. If it's not changing course already, the budget hotel chain may soon have to decide whether, as CEO Ritesh Agarwal put it, to grow fast or grow right.

5 months ago

Budget Chain Oyo Can Be a Nightmare for U.S. Hotel Operators Despite Its Hype

Budget Chain Oyo Can Be a Nightmare for U.S. Hotel Operators Despite Its Hype

Dennis Schaal, Skift

Oyo has a hype machine to rival any brand. But beneath all of the disruption, some hotel owners complain its technology is unstable and lacks functionality, leaving them to clean up the mess. Growth for growth's sake may seem great for a unicorn-like valuation, but the hotel chain will need to grapple with flaws in its business model that can't keep pace.

6 months ago

What the Reappointment of the EU’s Top Antitrust Regulator Means for Travel

What the Reappointment of the EU’s Top Antitrust Regulator Means for Travel

Patrick Whyte, Skift

Margrethe Vestager has been a thorn in the side of Google in the past. Will she use her next term to go after the technology giant's travel vertical?

7 months ago

Sponsored
How Connected Employees Can Enhance Customer Experiences in Real Time

How Connected Employees Can Enhance Customer Experiences in Real Time

Microsoft + Skift

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

9 months ago

Sponsored
Why Online Travel Agencies Need to Beat the Cookie and Improve Customer Identification

Why Online Travel Agencies Need to Beat the Cookie and Improve Customer Identification

BounceX + Skift

OTAs need to do a better job at identifying their customers and understanding why they’re abandoning their carts before booking. Relying on cookie-based technology to solve for this is no longer enough.

1 year ago