Articles tagged “technology”

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Why Streamlined Expense Management Is the First Step to Successful Business Travel

Why Streamlined Expense Management Is the First Step to Successful Business Travel

Sabre + Skift

Expense management is often one of the most frustrating parts of the business travel journey. However, user-friendly mobile tools and the ability to integrate a customized solution can make the process a lot smoother.

2 days ago

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How Faster Search and Automation Can Help Power Performance for Travel Brands

How Faster Search and Automation Can Help Power Performance for Travel Brands

Travelport + Skift

Artificial intelligence, machine learning, and more sophisticated API-connected platforms are powering better speed, relevance, and accuracy of search and automating services across all touchpoints of the traveler journey—allowing travel providers and resellers to connect with customers more efficiently.

7 days ago

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Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Cendyn + Skift

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

1 month ago

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A Mobile-First Mentality Is Key to Engaging Today’s Business Traveler

A Mobile-First Mentality Is Key to Engaging Today’s Business Traveler

Sabre + Skift

Companies need to take a mobile-first approach that offers on-the-go flexibility to connect with today’s business travelers, encourage in-program bookings, and help make travel and expense activities as seamless as possible.

1 month ago

How Smart Event Organizers Are Using Big Data to Create Better Events

How Smart Event Organizers Are Using Big Data to Create Better Events

Lisa Skriloff, Skift

Limitations remain, but there's a goldmine of data available that can help with sales, marketing, and production.

2 months ago

Marriott Pits Amazon Alexa Against Apple Siri for Voice-Controlled Hotel Rooms

Marriott Pits Amazon Alexa Against Apple Siri for Voice-Controlled Hotel Rooms

Spencer Soper and Hui-yong Yu, Bloomberg

So, what happened to Google Home?

4 months ago

Southwest Airlines Is Saying Goodbye to Paper Tickets and Pneumatic Tubes

Southwest Airlines Is Saying Goodbye to Paper Tickets and Pneumatic Tubes

Mary Schlangenstein, Bloomberg

Southwest is the nation's most consistently profitable airline, which is amazing considering the carrier has operated for years with antiquated technology. It's finally updating its systems. There may be hiccups short-term, but over the long term, that should be good news for investors and customers.

4 months ago

Wynn Las Vegas Bets Big on Amazon Echo and Voice-Activated Rooms

Wynn Las Vegas Bets Big on Amazon Echo and Voice-Activated Rooms

Deanna Ting, Skift

Will the Amazon Echo eventually become the new iHome docking station of the past? Will this technology be outdated in just a year or more? And more importantly: Is this what people really want from their hotel experience just yet?

7 months ago

More Hotels Are Planning to Use Location-Based Services to Interact With Guests

More Hotels Are Planning to Use Location-Based Services to Interact With Guests

Deanna Ting, Skift

Using geolocation to push offers to guests is a good idea, in theory, but hotels need to be very mindful they don't overload or annoy their guests in the process. And given all the data breaches we've seen over the past few months alone, they need to be a lot more careful about how they're using that information, or any information for that matter, collected from their customers.

7 months ago

Netflix and Streaming Video Are Replacing Hotel Pay-Per-View Entertainment

Netflix and Streaming Video Are Replacing Hotel Pay-Per-View Entertainment

Deanna Ting, Skift

If the advent of artificial-intelligence-driven smart speakers like Google Home and Amazon Echo is any indication, the Internet of Things is that much closer to becoming a reality, even when we check into our hotel rooms.

8 months ago

Hotels Are Investing in Mobile Check-Ins and Services to Make Guests Happy

Hotels Are Investing in Mobile Check-Ins and Services to Make Guests Happy

Deanna Ting, Skift

It's clear hotels are focused on technology as a means of improving the overall hotel guest experience, but they also need to balance those investments with service and personalization to see the kind of return on investment they want to have.

9 months ago

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Streamlining RFP Responses for Hotel Group Business Leaders

Streamlining RFP Responses for Hotel Group Business Leaders

Cendyn/EVENTS + Skift

Advancements in electronic RFP technology have finally given hotels the ability to streamline, automate, and curate RFP responses, giving each request the attention and personalization it requires to secure that business.

9 months ago