American Airlines's top boss Robert Isom feels confident in the carrier's evolving distribution strategy, the most assertive of all the carriers in the Americas. But some travel agents still feel bullied.
As today’s travelers seek more personalized experiences, hoteliers need to develop holistic retailing strategies that go beyond the guest room. Activating purchase touchpoints that include flexible gift cards and other ancillary products can help maximize revenue.
The startup Techsembly performs a neat trick in letting luxury hotel brands like The Peninsula sell gift cards to boost upsells without creating a downmarket vibe. No wonder it caught Sabre's eye.
Accessing carbon emissions data for flights will one day be standard fare across the travel industry. These implementations are a sign of more to come.
In this three-article report, Skift and Sabre teamed up to explore how travel companies can deliver the personalized shopping and booking experiences their customers have grown to expect.