Articles tagged “refunds”

A lot of companies are seeing strength among premium customers and hesitancy at lower rungs, but American Express skews toward the upper echelon.

Online travel agencies and suppliers have more flexible rebooking and refund policies during the Iran war than during the pandemic. But with the volume of customer support requests, customers sometimes don't get the assistance they deserve.

If Vrbo's new host cancellation policy looks familiar, it's not dissimilar from the one Airbnb imposed a few months ago.

Vrbo risks a host backlash but is doing the right thing for guests. As opposed to the articulated policies, how this all works out in practice is another matter.

Sabre highlighted the market's growth potential. But it is contingent on the government's commitment to the aviation sector, including a $12 billion investment.

Travel advisors serve as agents of the airlines when they process flight bookings. Why should they be responsible for issuing flight refunds when they are mere go-betweens and never see the money?

U.S. authorities want to make it easier for air travelers to get a refund when their flight is cancelled or significantly delayed.

A surprise move from the airline, and costly too, with a "one-time hit" of up to $300 million already set to impact its third quarter results. But it's a clever strategy to win more corporate business, as companies won't fret so much about rushing to use up their vouchers in the future.

Covid is still wreaking havoc on many consumers' travel plans, but some companies act like that's not the case, considering the loops they're asking travelers to go through to get a refund.