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Articles tagged “refunds”

Short-Term Rentals

Vacasa Is On Top Now But Competition Is Coming

It isn't that Vacasa has no competition in North America in vacation rental management, but there isn't a strong challenger at the moment after Vacasa bought out its strongest competitors over the last two years. In such a hot market, look for that void to get filled pronto.

Dennis Schaal | 2 years ago

Online Travel

Hopper Cancellation Policy Could Disrupt Short-Term Rentals

Hopper aims to be a big player in short-term rentals, and it's still under development cancel-for-any-reason feature could draw a ton of positive attention from hosts and guests. It could either mean a ton of red ink for Hopper or, if successful, spur competitors to scurry to offer knock-offs.

Dennis Schaal | 2 years ago

Hopper Cancellation Policy Could Disrupt Short-Term Rentals

Airlines

Air Canada Plans to Pay $4.5 Million to Settle Passenger Refund Dispute

The U.S. Transportation Department is slowly going through its list of culprits, and there are more carriers to come.

David Shepardson, Reuters | 2 years ago

Air Canada Plans to Pay $4.5 Million to Settle Passenger Refund Dispute

Airlines

Ryanair Pledges Quick Refunds for Cancelled Flights After Earlier Criticism

We've heard these customer service promises before. Will this time round really be any different?

Conor Humphries and Padraic Halpin, Reuters | 2 years ago

Ryanair Pledges Quick Refunds for Cancelled Flights After Earlier Criticism

Airlines

European Airlines Agree to Refund Passengers After Pandemic Cancellations

It's about time that the airlines refund passengers since it was clear they were violating European Union consumer rules during the early days of the pandemic.

Marine Strauss, Reuters | 3 years ago

European Airlines Agree to Refund Passengers After Pandemic Cancellations

Airlines

British Airways and Ryanair Under Investigation for Failing to Provide Refunds During Lockdowns

The concept isn't radical, although it is controversial: If the government won't allow passengers to fly because of Covid lockdowns, then they should be entitled to refunds. Look for the UK competition authority to spank the two airlines on this one.

Paul Sandle and Sarah Young, Reuters | 3 years ago

British Airways and Ryanair Under Investigation for Failing to Provide Refunds During Lockdowns

Business Travel

Tour Operator Intrepid Travel Gets Large Minority Investment from French Investor

This investment in Intrepid caps intense interest from private equity investors in the multi-day tour operator sector over the last few years, and the expected post-pandemic travel boom will likely see many more such deals happen.

Rafat Ali and Dennis Schaal, Skift | 3 years ago

Tour Operator Intrepid Travel Gets Large Minority Investment from French Investor

Hotels

Airbnb Accused in Lawsuit of Ripping Off Hosts and Guests With Covid Refund Policy

This lawsuit on behalf of hosts will do little to deter Airbnb's proposed initial public offering. Although it will generate negative headlines, large companies like Airbnb often treat class action lawsuits as the price of doing business.

Dennis Schaal, Skift | 3 years ago

Airbnb Accused in Lawsuit of Ripping Off Hosts and Guests With Covid Refund Policy

Airlines

Ryanair Launches New Assault Against Unauthorized Bookings

Airlines such as Ryanair, as well as hotels, have long argued that online travel sites are stingy about providing them with customer information, and that's a solid point. Could Ryanair have done more until now to provide passengers with refunds? Definitely.

Dennis Schaal, Skift | 4 years ago

Ryanair Launches New Assault Against Unauthorized Bookings

Airlines

Alaska Airlines Owes Nearly $600 Million in Credits to Travelers That Could Hurt a Recovery

Several airlines have extended the length of time passengers have to use travel credits. Are they trying to be nice? Or are they trying to make sure passengers use credits over time, and not all at once?

Brian Sumers, Skift | 4 years ago

Alaska Airlines Owes Nearly $600 Million in Credits to Travelers That Could Hurt a Recovery